Regular Maintenance
- Scheduled maintenance updates: Minimum twice yearly
- Critical bug fixes and security updates: Deployed as needed
- Standard maintenance window: 3 AM - 6 AM in your hosting region's timezone
Minimizing Disruption
Whenever possible, WoodWing utilizes:
- Predefined maintenance windows
- Zero-downtime deployment techniques
These approaches help minimize impact on your service availability. In rare cases where availability may be affected, you'll receive advance notification through the WoodWing Cloud announcement section.
Product Update Frequency
- Studio Server: Twice yearly (March and September)
- Studio: Every 4 weeks*
- Assets: Twice yearly (April and October)
- WoodWing Cloud-hosted InDesign Server: Updated as needed to align with customer Adobe client product upgrades
*Monthly Studio upgrades apply to every other release. Schedule may adjust for holidays.
Special Considerations for Large Asset Libraries
For customers with large asset collections, the reindexing process may exceed our standard 3-hour maintenance window. In these cases:
- We will work directly with you to schedule the upgrade and reindexing at a time that minimizes disruption to your business operations
- Our dedicated technical team will be on standby throughout your scheduled upgrade window
- We maintain complete backups of your current system that can be quickly restored if needed
Reindexing Options:
- For optimal performance, we recommend temporarily disabling access to Studio and Assets during the extended maintenance window to prevent user errors when deleting or moving objects
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If reindexing extends beyond the planned window, we offer flexible approaches:
- Pause reindexing during business hours to maintain normal performance (users may encounter occasional errors when deleting/moving objects)
- Continue reindexing to complete the process more quickly, with some temporary impact on system performance
In all scenarios, our team actively monitors your system and takes immediate action if any significant performance issues arise.
Additional Notes
- All Studio Server and Assets upgrade versions and timing are determined by WoodWing
- Custom upgrade requests outside the standard schedule require a Statement of Work
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