Performance delays with Apache KeepAlive setting on

Under certain circumstances, performance delays can be experienced when using Studio for InDesign and InCopy or Smart Mover, such as dialog boxes that take a long time to appear.

This is related to Apache's KeepAlive and KeepAliveTimeout settings, which by default are enabled and set to time out after 15 seconds.

As a result, some SOAP requests take much longer than needed, or rather: it takes the next SOAP request longer than needed before it can start.

Note: This especially influences the performance of Timone Plan.

Verifying the current KeepAlive setting

Step 1. Open the Health Check page of Studio Server.

Show me how

Step 1a. In Studio Server, click Advanced in the Maintenance menu or on the Home page. A page with all advanced Maintenance features appears.

Step 1b. Click Health Check.

Step 2. Click on PHP Info.

The PHP Info page appears with the KeepAlive value shown in the Apache section under Max Requests: 'Keep Alive: on'.

Optimizing the performance

Info: Performing the described step requires direct server access. Depending upon how your system is hosted and the level of access you have to that system, coordination may be required with your Partner or WoodWing Support team. For a full overview of the steps that need to be done by WoodWing and how to request them, see WoodWing Cloud - Change management.

Step 1. Access the http.conf file:

• Entropy: /etc/httpd.conf
• MAMP: /Applications/MAMP/conf/apache/httpd.conf
• MAMP Pro: /Library/Application Support/living-e/MAMP PRO/conf/httpd.conf

Step 2. Do one of the following:

• Turn off KeepAlive (recommended)
• Set KeepAliveTimeout to a low setting (such as 2 seconds)

Step 3. Save the file.