One major cause of errors is when Enterprise DownLoad tries to write back a status or custom field after having downloaded a file.
Our named queries use "smart_objectlocks" but files do get locked between the query and when the file is downloaded. Often this is due to IDS Automation:
- User changes status to "Publish"
- Smart Mover queries at the beginning of process.
- IDS Automation wakes up, locks the layout, and generates PDF files
- Smart Mover tries to write back... but now the file is locked.
We have limited batch sizes to 25 but still we get several errors each day.
Suggestion: If SM can't set the metadata or status then it should delete the just downloaded file and ignore it. Our queries would still protect from downloading locked files, but we wouldn't get these errors.
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