Error when logging in with Smart Connection

When logging in to Enterprise Server using InDesign or InCopy with Smart Connection for Adobe CC 2019 (version 14) or older installed, the following errors can occur:

Cannot connect to this server

A communication error occurred

Cause

This issue is caused by one of the following:

• An incorrect URL to Enterprise Server
• An incorrect security configuration for Smart Connection

Solution

To resolve this, do the following:

• Verify that the URL for Enterprise Server is correctly set in the WWSettings.xml file and if it requires 'http' or 'https'.

• When logging in to an Enterprise Server with 'https' in the URL, do the following:

Step 1. Add <SCEnt:SSL enable="true"/> to WWSettings.xml (or when it is already added, make sure it is set to 'true').

Step 2. Restart InDesign or InCopy. This adds a required certificate (cacert.pem file) to the SmartConnection.noindex folder.