From our online survey end of 2017 we learned that overall navigation and finding the right content was not always that easy for Help Center visitors.
We are pleased to inform you about the following improvements:
On the redesigned home page you will find a menu that will quickly guide you to the desired content. Via a top-level category, down to specific content and versions. This way, everything can be accessed quickly without the need to scroll down the page to find the right section.
Search and Find
The new search offers more granularity through the possibility to drill down in the search results by filtering on the Category (products / versions) and Type (Knowledge base / Community). This will drastically reduce the number of hits and give you more targeted information.
The Knowledge base articles contain all documentation, the Community results reflect everything in the forums.
We do like your feedback so please let us know....