Elvis DAM Drive - troubleshooting
Note: With the discontinuation of support for Adobe Drive, the Elvis Drive has been made obsolete.
Before troubleshooting Elvis Drive installations, make sure to check the known issues and limitations.
Note: Make sure you have updated your Creative Suite applications and Adobe Drive to the latest available version.
Check the log files
Elvis Drive has its own logging configuration for connected clients, you can set it to the following levels:
- ERROR - only logs errors (**default**)
- WARN - also logs warnings
- INFO - also logs general information
You can modify the level of logging by adding the following to the config.properties.txt of the server:
ERROR messages are added to the default Drive log, CS<version>ServiceManager_java.log, so CS5ServiceManager_java.log for example. When the level is set to WARN or INFO messages will not be added to the standard CS<version>ServiceManager_java.log, but to an additional log file:
These logs can be found at:
- Windows: %APPDATA%\Adobe\CS<version>ServiceManager\logs
- Mac OS X: ~/Library/Application Support/Adobe/CS<version>ServiceManager/logs
Clean the Adobe Drive database
In some cases, the local Adobe Drive database on a client machine can get corrupted. If this happens you will experience unexpected behavior and see a lot of errors in the Drive logs.
To reset and clear the local Adobe Drive database, use the following steps:
Stop the following processes using the Windows Task Manager or OS X Activity Manager:
- AdobeDriveCS<version> (.exe)
- CS<version>ServiceManager (.exe)
- Windows: %APPDATA%\Adobe\CS<version>ServiceManager
- Mac OS X: ~/Library/Application Support/Adobe/CS<version>ServiceManager
Delete the following folders: