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Error 'Application cannot be installed' when upgrading Content Station

Error 'Application cannot be installed' when upgrading Content Station

When installing Content Station AIR, one of the following errors can occur:

Error 1:

"This application cannot be installed because this installer has been mis-configured.

Please contact the application author for assistance"

Error 2:

Sorry, an error has occurred.

The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

The reason for this is a new code signing certificate that was introduced in Content Station AIR version 7.2.3 and Content Station 9.7.0, making it impossible to upgrade the currently installed Content Station AIR version.

Content Station AIR has to be uninstalled first before a more recent version of Content Station AIR can be installed.

Uninstalling from Mac OS X

Step 1. Double-click the Content Station installer.

The Opening screen appears informing you that Content Station is already installed and that you have the option to either run the application or uninstall it.

Step 2. Click Uninstall.

Content Station will be removed from the system and once complete, a confirmation message appears.

Uninstall complete message

Uninstalling from Windows

Step 1. Double-click the Content Station installer.

The Opening screen appears informing you that Content Station is already installed and whether you would like to replace it.

Step 2. Click More Options.

Figure: Click More Options to display the Uninstall button.

The Uninstall button appears.

Step 3. Click Uninstall.

The User Account Control appears asking to confirm the action.

Step 4. Click Yes.

Content Station will be removed from the system and once complete, a confirmation message appears.

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