Known issues for Elvis 5 Server
This article lists some of the technical issues that are known when working with Elvis 5 Server.
Note that many issues are solved by making sure that the latest version of the software is installed.
Error when trying to activate Elvis 5 Server: 'Required boolean parameter 'useActivatedClusterHardwareId' is not present'
When trying to activate Elvis 5 Server after performing an Elvis 4 upgrade, the following error appears:
Required boolean parameter 'useActivatedClusterHardwareId' is not present
Errors are also shown in the console:
Do one of the following in order to be able to activate Elvis 5 Server:
- Clear the cache of the Web browser
- Access the License page in a different Web browser
Missing previews, thumbnails and originals
Info: This affects Elvis Server 5.0.x.
This issue can occur when Elvis Server is unable to locate files on the mounted Volume when the volume is not correctly mounted and a folder is created where the mount should be.
As a result, assets are placed both in the shared volume and a local folder.
This can be caused when Elvis starts up before the mount is completed.
Do the following:
Step 1. Disable the automatic start-up of Elvis Server by deselecting the option in the Elvis Launch panel.
Step 2. Merge the local folder into the mounted share.
Note: All files placed in the local folder are linked to assets indexed in Elvis and can be moved without issues.
Step 3. Remove the local folder.
Step 4. Un-mount and re-mount the shared Volume.
All previews and thumbnails should be available.