When trying to log in to Enterprise Server using Smart Connection, the following error appears:
A communication error occurred (HTTP:0) - SSL certificate problem:
self signed certificate in certificate chain (60)
This can occur when the required SSL certificate is not present and/or the WWSettings.xml file is not configured properly.
Step 1. Install the SSL certificate into the Root Certificates on the local system.
Step 2. Export the certificate as a .pem file to a location that is accessible by Smart Connection.
Example (macOS): <user account>/Library/Application Support/WoodWing/
Note: On macOS, use Keychain Access to export the certificate.
Step 3. Access the WWSettings.xml file.
- macOS: /Library/Application Support/WoodWing
Info: Running Enterprise Server 10 on macOS is only supported on Enterprise Server version 10.8 or lower.
- Windows: c:\ProgramData\WoodWing
Note: This folder is hidden by default. To display this folder, change the folder options. (See the Windows Help file.)
Step 4. Locate the following line and un-comment it:
<SCEnt:SSL enable="true" cacertPath="certificate_path"/> <![CDATA[ ]]>
Step 5. Replace certificate_path by the path to the certificate.
<SCEnt:SSL enable="true" cacertPath="/Library/Application Support/WoodWing/Cert123.pem"/> <![CDATA[ ]]>
Note: Make sure that the correct quotation marks are used, as shown in the example above.
Step 6. Save the WWSettings.xml file.
Important: Make sure to validate the WWSettings.xml file for correct content. See Validating the WWSettings.xml file.
Step 7. Restart Smart Connection and try to log in to Enterprise Server again.
Do you have corrections or additional information about this article? Leave a comment! Do you have a question about what is described in this article? Please contact Support.
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