Login failed error when trying to log in to Enterprise Server from Smart Connection
When trying to log in to Enterprise Server using Smart Connection, the following error appears:
A communication error occurred (HTTP:0) - SSL certificate problem:
self signed certificate in certificate chain (60)
This can occur when the required SSL certificate is not present and/or the WWSettings.xml file is not configured properly.
Step 1. Install the SSL certificate into the Root Certificates on the local system.
Step 2. Export the certificate as a .perm file to a location that is accessible by Smart Connection.
Example (Mac OS): <user account>/Library/Application Support/WoodWing/
Note: On Mac OS, use Keychain Access to export the certificate.
Step 3. Access the WWSettings.xml file.
Mac OS X
- /Library/Application Support/WoodWing
Note: This folder is hidden by default. To display this folder, change the folder options. (See the Windows Help file.)
Step 4. Locate the following line and un-comment it:
<SCEnt:SSL enable="true" cacertPath="certificate_path"/>
Step 5. Replace certificate_path by the path to the certificate.
Example (Mac OS):
<SCEnt:SSL enable="true" cacertPath="/Library/Application Support/WoodWing/Cert123.pem"/>
Note: Make sure that the correct quotation marks are used, as shown in the example above.
Step 6. Save the WWSettings.xml file.
Important: Make sure to validate the WWSettings.xml file for correct content. See Validating the WWSettings.xml file.
Step 7. Restart Smart Connection and try to log in to Enterprise Server again.