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'Installation not configured correctly' message when starting InDesign or InCopy with Smart Connection installed

'Installation not configured correctly' message when starting InDesign or InCopy with Smart Connection installed

When starting InDesign or InCopy with Smart Connection installed, a message appears:

Your installation has not been configured correctly. Please contact your administrator.

For details see <InDesign or InCopy folder>/ConfigCheck.txt.

Installation not cofigured properly message

This can occur when your InDesign/InCopy installation contains default InDesign/InCopy plug-ins that interfere with the functionality of Smart Connection. These plug-ins need to be moved (usually the Smart Connection installer will take care of this automatically).

Solution #1

Run the Smart Connection installer once more. See Installing Smart Connection.

Solution #2

After closing InDesign/InCopy, open the ConfigCheck.txt from the specified location. The file shows a list of plug-ins and their status; all should be marked 'NO', indicating that they are not present any more.

This file is a result of the configuration check performed during startup.

If any of the files listed below exist, which is identified by a YES, then the file needs to be removed.

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:Assignment UI.InDesignPlugin exists: NO

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:InCopy Bridge.InDesignPlugin exists: YES

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:InCopy Bridge UI.InDesignPlugin exists: NO

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:InCopyImport.InDesignPlugin exists: NO

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:InCopyExport.InDesignPlugin exists: NO

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:InCopyWorkflow:InCopyExportUI.InDesignPlugin exists: NO

Macintosh HD:Applications:Adobe InCopy CS6:Plug-Ins:UI:InCopyFileActions.InDesignPlugin exists: NO

Move all plug-ins which are marked 'YES' to a location outside the "Plug-Ins" folder of your InDesign/InCopy application folder.

Tip: Create a "Plug Out" folder to move them in to.

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