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Enabling logging for the Elvis InDesign client for Elvis Cloud

Enabling logging for the Elvis InDesign client for Elvis Cloud

To troubleshoot technical issues that may occur when using the Elvis InDesign client, logging can be enabled.

The features and functionality depends on the installed plug-ins:

  • Only the Elvis InDesign client is installed, not Smart Connection
  • The Elvis InDesign client as well as Smart Connection is installed

Each scenario is described below.

Only Elvis InDesign client is installed

When only the Elvis InDesign client is installed, the following features are available:

  • Enabling or disabling logging is done through the preferences of InDesign.
  • Default logging areas and logging levels are used which cannot be modified.
  • The names of the log files are Log_InDesign.txt and Log_InDesignServer.txt.
  • The Logging folder can be quickly accessed through the preferences of InDesign.

Enabling or disabling logging

Enabling or disabling logging is done through the following Preferences in InDesign:

Preferences > WoodWing > Enable Logging

Elvis InDesign client preferences

Quickly accessing the log folder

The log folder can be quickly accessed through the following option in the Preferences of InDesign or InCopy:

Preferences > WoodWing > Open Log Folder

Location of the log files

The log files are stored in the following location:

  • Mac OS X: /Users/<user_name>/Library/Application Support/WoodWing.noindex
  • Windows: c:\Users\<user_name>\AppData\Local\WoodWing

Elvis InDesign client and Smart Connection are installed

When the Elvis InDesign client is installed together with Smart Connection, the following features are available:

  • Enabling or disabling logging is done by modifying the WWSettings.xml file or through the preferences of InDesign or InCopy.
  • When logging is enabled through the WWSettings.xml file, the logging areas and logging levels to use can be specified.
  • When logging is enabled by setting the Preference, default logging areas and logging levels are used.
  • Depending on the installed plug-ins, separate log files are created for Elvis and Smart Connection or the logging is combined into one file.
  • The names of the log files are:
  • For Smart Connection: WWLog_InDesign.txt, WWLog_InCopy.txt and WWLog_InDesignServer.txt
  • For Elvis or Elvis and Smart Connection combined: Log_InDesign.txt, Log_InCopy.txt and Log_InDesignServer.txt.
  • The Logging folder can be quickly accessed through the preferences of InDesign or InCopy.

Enabling or disabling logging

Enabling or disabling logging is done by modifying the WWSettings.xml file (by system administrators), through the Preferences in InDesign or InCopy (by end users), or through scripting (for InDesign Server).

Quickly accessing the log folder

The log folder can be quickly accessed through the following option in the Preferences of InDesign or InCopy:

Preferences > WoodWing > Open Log Folder

Location of the log files

The log files are stored in the following location:

  • Mac OS X: /Users/<user_name>/Library/Application Support/WoodWing.noindex
  • Windows: c:\Users\<user_name>\AppData\Local\WoodWing

Log file creation

The logging functionality is made available through a specific plug-in that is shipped with the Elvis InDesign client and another plug-in that is shipped with Smart Connection.

For Smart Connection, two versions of this plug-in exist. Depending on the installed version of the Smart Connection plug-ins, the log files are either created separately or combined into one:

Smart Connection version Elvis InDesign client Log file name

Older than 11.1.0
(CC 2015)

Older than 12.1.0
(CC 2017)

3.1.0 or higher

For Smart Connection: WWLog_ 1

For Elvis InDesign client: Log_ 2

10.2.0 or higher
(CC 2014)

11.1.0 or higher
(CC 2015)

3.1.0 or higher

The logging for Elvis InDesign client and
Smart Connection is combined into a single file named: Log_ 3

1 Logging should be enabled through the WWSettings.xml file.

2 Logging should be enabled through the Preferences.

3 When logging is enabled through either the Preferences or the WWSettings.xml file.

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